FAQ's

  1. How can I contact Catstopia?

You can reach us by sending an email to support@catstopia.com. We strive to respond to all inquiries within 24 hours. Our shipping generally takes 15-25 days at most. We send out tracking numbers within 3 days of your order being shipped :)

  1. Where does the money from Catstopia go?

All the proceeds from Catstopia go towards the medical treatment and care of Chicken Nugget, my beloved cat who is battling congestive heart failure. Your support directly contributes to her ongoing treatment, ensuring she receives the best care possible.

  1. How can I support Chicken Nugget directly?

If you would like to contribute directly to Chicken Nugget's medical expenses, you can donate to our GoFundMe campaign at https://www.gofundme.com/f/NuggetsHeart. Every donation, no matter how small, makes a significant difference in Chicken Nugget's journey to recovery.

  1. Where are Catstopia products manufactured?

Catstopia products are meticulously crafted through collaborations with manufacturers both overseas and here in the USA. We prioritize quality and ensure that each product meets our high standards of design and functionality.

  1. What types of cat products does Catstopia offer?

Catstopia offers a wide range of cat products designed to enhance the lives of our feline friends. Our product catalog includes cozy cat beds, engaging toys, stylish cat trees, and more coming soon!

  1. What is Catstopia's shipping policy?

For USA customers, shipping generally takes 15-20 days after a 1-3 day processing time from when we receive your order. We offer worldwide shipping on all our products. Please allow 1-3 business days for order processing, and shipping times may vary depending on your location. For more detailed information, kindly refer to our Shipping Policy page.

  1. What is your return and refund policy?

We want you and your cat to be completely satisfied with your purchase from Catstopia. If you are not satisfied with your order, please contact us within 14 days of receiving your product, and we will be happy to assist you with returns or exchanges. For more details, please refer to our Returns and Refunds Policy page.

  1. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may be unable to make changes.

  1. How can I stay updated with Catstopia news and promotions?

To stay informed about the latest news, product releases, and exclusive promotions, you can subscribe to our newsletter on the Catstopia website. You can also follow us on social media platforms such as Instagram (@catstopia.shop) and TikTok (@sickychicky) for adorable cat content and community updates.

If you have any other questions or need further assistance, don't hesitate to reach out to us. We are here to provide you with exceptional customer service and ensure a purr-fect shopping experience at Catstopia.